In order to give you more confidence on buying from us. We are willing to offer you the samples with the points below.
A, We can send you 3 pieces of samples for free which are our standard cup for free.
B, If you need your customized model, we will charge you every model 100.00 USD. And the 80.00 USD per decal(design).
C, We are willing to offer more samples for free to our VIP clients.
D, To avoid the getting samples by no-buying purpose, we may refuse to offer the samples to any of the clients for free.
1. How to order a new sample.
You firstly supposed to offer us an original samples (or from our website), and then send the artwork to us.
A. Which kind of artwork should the client send to us.
The artwork can be make by Adobe Illustrator, Macromedia Freehand etc, EPS and AI files. If you only have the file in jpg, gif or tiff, you have to make sure it's bigger than 300dpi.
B. How to send the artwork to us
The client can send the artwork to our sales person who's your contacter by e-mail or CD to our office.
C. How to match my color.
If you have a special request on the colors, you must mark them with Pantone Colors. PS. We can't make sure the color in ceramic can be 100% the same as the Pantone color. The production and burning of the decal is much more difficult than printing a paper by a normal laser printor.
D. What can I do, if I don't have the artwork.
If you don't have an artwork, please write down what you are looking for by words or rough drawing, our designer will work on it.
2. We will issue a " Sample request " after every points are confirmed by the clients before making the samples.
3. Sample delivery.
If you are not located in China, please offer us your account NO. of DHL, FedEx, UPS, TNT etc.
Any doubt pls contact with your contact person in our company.
